Testimonials
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A sampling of comments from a few of our customers:
"I find the tech support to be engaged and genuinely interested in what I’m doing. It’s very refreshing. These guys are easily the best technical support staff I know." "I have not been able to stump Symmetry Solutions with a problem yet. I have been working with SolidWorks for 10 years now and have dealt with a wide variety of challenging models. Tech support at Symmetry Solutions is always quick to answer the phones and willing to work on a problem until it is solved." "Thanks for your support. I can always count on Symmetry Solutions to freely answer any question that I have about SolidWorks. On several occasions I have encountered the limits of operation of SolidWorks and am impressed by the level of customer support to help with work-arounds that helped me to meet pressing deadlines. SolidWorks [Corp] has in most cases followed with improved functionality soon after discovering a performance problem."
"It wasn't until we got our design team on board with training at Symmetry Solutions that we started to realize the true value of the design software and downstream processes we had in our operation. Training at Symmetry Solutions made the difference to our product design and development processes." "I have been exceptionally pleased with the technical support I received from Symmetry Solutions. It is a pleasure to be able to make a local call and get the answer I need in real time. If the question is of more difficult nature, a Web Collaborative session is initiated and the problem is worked through in real time. The ability to receive an answer to a problem in a meaningful timeframe is of immeasurable value to me."
"Communicating digitally has cut down the time to bring an OEM product to market in half by just cutting out the meetings."
"Symmetry Solutions has a great and very helpful staff of experts to assist with any challenge...A quick call to the Symmetry Solutions technical staff will usually answer my complex design question. If they do not have the answer, they will research it and get back to me." "I like Symmetry Solutions because they focus exclusively on SolidWorks. Therefore, they have the expertise and support to tackle any problem." "Symmetry Solutions should be called Top Quality Service & they care... I have had really excellent service from them... If they cannot find out a solution, SolidWorks cannot do it... Everyone there now is top quality personnel... I would & have recommended them to other companies..Thanks for the excellent service..." "The technical support at Symmetry Solutions has been able to assist me in setting up and maintaining my network license for SolidWorks. They have also been a great resource for updating to SP3.0 when I had some problems getting the updates done myself. They walked me through step by step until the problem was solved." "Symmetry Solutions provides some of the finest support and training I have experienced. Their support staff are quickly able to research issues, and are proactive about getting answers, and making sure issues are resolved. This contrasts greatly with many providers, who are in a hurry to close the calls so it looks like they are productive, even though the issue was never resolved. I have never had this experience with Symmetry!"
"As an independent consultant who uses SolidWorks in my day to day business, I don't have the opportunity to rely on coworkers to answer questions that come up with the operation of the program. Therefore, I rely heavily on the technical support at Symmetry. Whenever I have the need for support, which seems to occur on a regular basis, I call technical support. I have always been greeted by friendly and helpful voices. The problems are resolved on a consistent basis and I am satisfied by the technical competence of the staff."
Al Gaynor Coloplast |
