Technical Support
When you call or email you'll get a Live Certified SolidWorks support technician every time.
Research issues and questions using the Knowledge Base, Forums, and submit issues when you need more help. Learn more about subscription service here
BEFORE INITIATING A SUPPORT SESSION,
please call or email Symmetry Solutions Support Team
Local: 763-560-8600, option 4
Toll-Free: 800-975-0740, option 4
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Support Hours:
Monday-Friday, 8am-5pm CST
SolidWorks Customer Portal*
https://customercenter.solidworks.com/
Search the Knowledge Base for answers
The KB has a wealth of information included KB Solutions, existing SPRs (bugs), documentation, etc.
Enhancement Requests*
Suggest new functionality you would like to see in SolidWorks products.
Early Visibility Program
The Early Visibility (EV) program provides you with an opportunity to review and test a Service Pack before general release.
Beta Programs
For each new release of SolidWorks we have a beta program to help gather your feedback on the next release.
User Groups
User groups are a great place to learn more about SolidWorks, network with your peers, and share experiences and technical information that can help make you more productive.
Discussion Forums
The discussion forums are a great place to interact with other users and get questions answered.
3D ContentCentral
Locate 3D components that can be added to your designs. Also, share your 3D models with other community members.
* - Login required for access. Full support requires an active Subscription Service contract.