How to Register Your SOLIDWORKS Customer Portal Account
Remove locks from portal links
With the release of another version of SOLIDWORKS, you go to get the download so you can start checking it out. Maybe see what all the new enhancements can do to help speed up your work. You log into the portal and see there are a bunch of locks on all the links including the Downloads. What do I need to do to correct this you ask your self.
This does happen every year when you renew subscription the old expiration date does not automatically update on your portal account. To get this done all you need to do is select Register My Products. This will walk you thru with getting the locks removed.
Once we start this process the first step is to put in our Serial Number we used for the portal. This should be the one you are using for the SOLIDWORKS you have installed. You can see this from the SOLIDWORKS interface. Go to Help/About SOLIDWORKS, this will open a new window and then you select the link “Show Serial Number”. Use this to copy into the portal for your serial number then hit “Next”.
When you hit next you will get the next page looking for what version to use for registering the account. We will need to use the latest version associated to the serial number. This can be found by selecting the button to the right of the box.
After selecting that button you get a list of available versions. This will be long if the license has been around several years. So continue thru until you encounter the latest version. Here you can see this is SOLIDWORKS 2017 which is what is needed and will remove the locks as well. If you are not current on your subscription the last version you were entitled to will be the newest shown. You will not be able to remove the locks if you are not current either.
Once this selected it will go back to the previous window and select “Next”. This should bring up a page that is either showing all of the serial numbers you are associated with or just a empty page with “Next” at the top. Then just select the “Next” or “Home” depending on the screen. This should bring you back to the main page and all the locks are gone. You may need to close the browser and open it back up and log in again.
If this is not the case or you encounter any errors along the way contact you reseller to get this resolved. The issue could be from the web site or something did not match up correctly. So do not make any changes to the information listed