Submitting an Issue
When contacting Symmetry Solutions, the technical support engineer will need
to know:
- Company and contact (phone and e-mail) information
- SolidWorks serial number, version, and service pack
- Video card manufacturer, model, card driver, and version
- Hardware/OS information (i.e., RAM, OS version and type, network type,
etc.)
- An accurate, complete description of the question or issue. Send screen
shots and notes for specific comments. Microsoft Paint can be used to
capture and annotate an image. Use Alt-Print Screen and paste the results
into a paint program.
In addition, the support engineer may need the data files that are
causing the problems. Remember that sending a drawing or an assembly the related
parts are also required. These files should be zipped. Note: This information
can be easily captured using SolidWorks Rx.
SolidWorks Rx
SolidWorks Rx is used to diagnose common issues and package information for
the support engineer. SolidWorks Rx is available from the Windows Start menu
under the SolidWorks <version>\SolidWorks Tools menu.
All About Subscription Service
Download Software Updates
Download Certified 3D Models
SolidWorks Customer Portal
In our continued effort to supply a much higher level of service and increased
value to our subscription customers SolidWorks and Symmetry Solutions is happy
to announce the availability date of the SolidWorks Customer Portal.
https://customercenter.solidworks.com
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FREE Live
Support
Exclusive to Symmetry Solutions, Inc.
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https://symsolutions.webex.com
We Use Webex for Support Issues.
Webex is Browser Enabled, Utilizes SSL Data
Encryption, and is Firewall
friendly. Try it!
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The Over 90’s club award was earned by Symmetry in 2006 for the
8th consecutive year. This award is proof that we are SolidWorks focused and
exceeding our customer’s expectations.
